Line goes dead, idiocy ensues.

Around midnight last night, the connection to our server dropped dead for no reason. No amount of effort will resurrect it - the line went dead out of our control.

What's left to rant about? Having a bad connection and having a downtime of half a day is bad enough, but having the ISP not having a clue as to what is happening and still insisting the blame is on our side?

What ticks me off is that the tech support we called never bothers to record what we've mentioned. We've already stated from the very beginning over the phone that we used multiple hardware to try to resurrect the line - which by then was very obvious that the problem did not stem from our hardware at all, as our neighbors were also experiencing the same thing happening as well (as if this isn't enough of a clue that it is not isolated to our hardware?)

What happened next was they sent a techie to call me up and ask me all the repeated questions - turn modem on/off, change to direct connection, get rid of splitters, check your pulse, take a urine sample, etc. Why wasn't what we said earlier recorded so they don't start wasting both our time? They can't even deduce that the connection problem is AREA-wide, seeing that our neighbors also complained. That's just really, really, unsystematic of them.

And to think that business users actually pay more than double for the same package for home users.